Policies

SHIPPING POLICY

Shipping costs

Delivery is Free Of Charge (FOC) for any order of $190 or more, to all Capital cities and most regional areas within Australia. For orders less than $190 there is a flat-rate $15 shipping fee.

In the rare event we are unable to ship your wine order we will notify you by email within 7days and offer a full refund.

Delivery timeframe

Orders will be dispatched within 3 working days of your order. Please allow up to a further 7 working days for delivery to be made from time wine is shipped from farm to courier.

Meadowbank Wine uses Fastway Courier and Australia Post as its preferred courier options.

Shipping Destinations

We ship goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact Alex at alex@meadowbank.com.au to discuss international options.

CUSTOMER SERVICE POLICY

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 7 business days to arrange an agreeable alternative item, a backorder or a full refund.

REFUND POLICY

We do not normally need to give refunds as our wines are tasted regularly. The use of screw caps eliminates issues relating to “corked wines”. However if you are for some reason unsatisfied with our wines please contact us as soon as possible to discuss your issues.

PRIVACY POLICY

Meadowbank Wines is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that’s all.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY

When purchasing from Meadowbank Wines your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact Alex alex@meadowbank.com.au

Meadowbank Wines, 652 Meadowbank Rd, Glenora, Tasmania 7140, Australia 
ABN  80 859 105 231